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About Us

We stand for Smarter Service resulting in Better Business.


Our Mission: Advance the strategic value of technical support and Service Management through community, transformative education and events, and outcome-oriented advisory services.


  • HDI is the leading non-profit events and service organization empowering the people and practices of technical support and service management.
  • For more than 30 years, HDI has set the standard for performance improvement in technical support and service management at both the organizational and professional levels.
  • We are at the forefront of helping the community navigate change and will continue to drive service innovation and optimization.
  • We are wholly committed to the advancement of this community.


HDI: Smarter Service. Better Business.



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SF Bay



New York