Schrödinger’s Service Desk: Why Emerging Technologies Are and Are Not the Future of Support
Inside-out thinking fosters the misconception that the introduction of new technologies such as AI and Machine Learning will solve all problems, resolve all incidents, and make the need for the human service desk disappear. The application of technologies will not accomplish substantial change; substantial change is accomplished when thinking changes. IT is still stuck in the search for silver bullet solutions. This presentation lays out clear steps to correct the blind spots and produce better results and outcomes.
Location: Virtual Event (link will be provided prior to the event)
Laurie Lukken and Adam Hohbein made a quick trip to Lincoln to present Aaron with his award in person. Aaron will now go on to the regional event, and then the regional winner will go on to the National event. Good Luck Aaron!!
Laurie Lukken, Aaron Courtright, Adam Hohbein
Laurie Lukken, Joe Homan, Aaron Courtright, Deanna Poe, Adam Hohbein
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