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Coming Up!


April 27th, 3:45 - 5:00 PM (Virtual Event) 

Shea Carpenter

Shea has worked in this industry for almost 10 years and has a huge passion for people and finding ways that she can help them be truly fulfilled with what they do. She strongly believes that life is far too short to go through the motions 8 hours every day and to live with the “is it Friday yet” attitude. Every single day there is an abundance of opportunities to make a difference in someone else’s life, no matter what you do, you just have to look for them.
She is passionate about what she does because no matter where she is in the world, no matter what language people speak, and culture that surrounds them, people are people. And the foundation is how we all communicate and treat one another. The fact that Renzo helps fill those gaps and provides relevant ideas to truly impact that in people’s lives, is exactly why she knows this is what she is meant to do.

“Everything we do here at Renzo is to bring fulfillment to the workplace. If you see every interaction as an opportunity to make a positive difference, all those interactions will grow into not only a fulfilling career but a fulfilling life.”

She graduated from the University of Northern Colorado, where she earned her degree in Communications Studies. She was the president of the student athletic body and led the NCAA All American Academic Team with a 4.0 GPA. Before joining Renzo, Shea was a district sales manager for a travel firm where she produced multi-million dollars in sales and traveled all over the world while creating lasting experiences with her clients.

Location: Virtual Event (link will be provided prior to the event)

Date: April 27, 2021

Time: 3:45 - 5:30 PM

Register Here



June 24th, 4:00 - 5:30 PM (Virtual Event)

Roy Atkinson

Schrödinger’s Service Desk: Why Emerging Technologies Are and Are Not the Future of Support 

Inside-out thinking fosters the misconception that the introduction of new technologies such as AI and Machine Learning will solve all problems, resolve all incidents, and make the need for the human service desk disappear. The application of technologies will not accomplish substantial change; substantial change is accomplished when thinking changes. IT is still stuck in the search for silver bullet solutions. This presentation lays out clear steps to correct the blind spots and produce better results and outcomes.

Location: Virtual Event (link will be provided prior to the event)

 24 Jun 2021

 4:00 - 5:30PM

Register Here

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VP of Programs / Special Events

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VP of Membership

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Best Service and Support Technician

Aaron Courtright - State of Nebraska


Laurie Lukken and Adam Hohbein made a quick trip to Lincoln to present Aaron with his award in person.  Aaron will now go on to the regional event, and then the regional winner will go on to the National event.  Good Luck Aaron!! 


Laurie Lukken, Aaron Courtright, Adam Hohbein


Laurie Lukken, Joe Homan, Aaron Courtright, Deanna Poe, Adam Hohbein




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