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Coming Up!

 

May 27th, 4:00 - 5:30 PM (Virtual Event) 

Trivia Night

We will be having a Trivia night for our May event, using Kahoot!  If you missed our previous Trivia contest, here's your chance to participate.  It is a great way to mingle with this great group of people.  This will take place from 4:00 pm - 5:30 pm.

You can register by clicking here.

June 24th, 4:00 - 5:30 PM (Virtual Event)

Roy Atkinson

Schrödinger’s Service Desk: Why Emerging Technologies Are and Are Not the Future of Support 

Inside-out thinking fosters the misconception that the introduction of new technologies such as AI and Machine Learning will solve all problems, resolve all incidents, and make the need for the human service desk disappear. The application of technologies will not accomplish substantial change; substantial change is accomplished when thinking changes. IT is still stuck in the search for silver bullet solutions. This presentation lays out clear steps to correct the blind spots and produce better results and outcomes.

Location: Virtual Event (link will be provided prior to the event)

 24 Jun 2021

 4:00 - 5:30PM

Register Here

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We currently have the following positions open:

VP of Sponsorship

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VP of Programs / Special Events

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VP of Membership

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Congratulations!

 

Best Service and Support Technician

Aaron Courtright - State of Nebraska

 

Laurie Lukken and Adam Hohbein made a quick trip to Lincoln to present Aaron with his award in person.  Aaron will now go on to the regional event, and then the regional winner will go on to the National event.  Good Luck Aaron!! 

 

Laurie Lukken, Aaron Courtright, Adam Hohbein

 

Laurie Lukken, Joe Homan, Aaron Courtright, Deanna Poe, Adam Hohbein

 

 

 

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What We Do

As the world’s largest technical service and support association, we focus on creating connections with people though events, services, and resources. Our network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals in the IT Service Management and Technical Support communities.

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Live Streaming Meetings

Want to attend one of our meetings, but can't make it in person? If you are registered, you will receive a link to watch our Live Stream during the meeting.

 
Still can't make it? You will also receive a link to the recording of the meeting to watch at your convenience.