Best Service and Support Analyst

This award recognizes the support industry’s top frontline analysts, generalists who possess the
knowledge and skills required to provide quality service and support for internal or external
customers. The ideal candidates have a positive attitude, demonstrate a commitment to excellent
service, and consistently exceed performance objectives. Nominees will be judged on key qualities
and characteristics, including:

  • Problem-solving skills
  • Customer service skills
  • Commitment to teamwork
  • Communication and interpersonal skills

NOMINATION QUESTIONS:
1. Describe the nominee’s role in your organization, including how long they’ve been with
the organization. (up to 500 words)
2. Explain why you’re nominating this individual. (up to 1,000 words)
3. Provide either an example of excellent service or support provided by the nominee OR an
example of how the nominee went above and beyond for your customers, the organization,
or their peers. (up to 1,000 words)
4. Provide examples of the nominee’s commitment to teamwork. (up to 1,000 words)
5. Provide examples of the nominee’s drive or motivation to perform at a high level.
(up to 1,000 words)
6. Provide examples of the quality of technical aptitude the nominee brings to your team.
(up to 1,000 words)
7. Supporting Documentation: Upload any documentation (metrics, testimonials, etc.) that you
feel would support this nomination in one PDF. (optional)Enter your text here.