Best Service and Support Technician

This award recognizes the support industry’s top technicians, specialists who possess the
knowledge and skills required to provide remote and hands-on service and support. The ideal
candidates have exemplary people skills, advanced technical skills, a commitment to providing
excellent service, and a record of consistently exceeding performance objectives. Nominees will
be judged on key qualities and characteristics, including:

  • Technical aptitude
  • Troubleshooting and problem-solving skills
  • Commitment to teamwork
  • Adaptability and flexibility
  • Communication and interpersonal skills

1. Describe the nominee’s role in your organization, including how long they’ve been with
the organization. (up to 500 words)
2. Explain why you’re nominating this individual. (up to 1,000 words)
3. Provide either an example of excellent service or support provided by the nominee OR an
example of how the nominee went above and beyond for your customers, the organization,
or their peers. (up to 1,000 words)
4. Provide examples of the nominee’s commitment to teamwork. (up to 1,000 words)
5. Provide examples of the nominee’s drive or motivation to perform at a high level.
(up to 1,000 words)
6. Provide examples of the quality of technical aptitude the nominee brings to your team.
(up to 1,000 words)
7. Supporting Documentation: Upload any documentation (metrics, testimonials, etc.) that you
feel would support this nomination in one PDF. (optional)Enter your text here.